Data Deletion Instructions
Last updated: May 2026
You have the right to have your personal data deleted from our systems. This page explains exactly what we hold, how to ask us to delete it, and what happens when you do.
What We Hold About You
If you registered on the UGC waitlist, we may hold the following:
- Email address
- Name (if you provided one)
- Country (if you provided one)
- Role selection (Creator or Advertiser)
- Queue position and referral code
- Hashed IP address - this is a one-way mathematical hash and cannot be reversed to identify you
- Date and time of registration
- Language preference - stored only in your browser, not on our servers
We do not store passwords, payment details, or social media credentials at the waitlist stage.
How to Request Deletion
Method 1 - Email (Fastest)
- Email us at [email protected]
- Use the subject: Data Deletion Request
- Include the email address you used to register
- We will confirm receipt within 3 business days
- Your data will be permanently deleted within 30 days
Method 2 - Contact Form
- Visit our Contact page
- Include the email address you used to register
- State clearly that you are requesting data deletion
- We will process your request within 30 days
What Happens When You Request Deletion
- Your email, name, country, role, and queue position are permanently deleted from our database.
- Your referral code and any associated referrals are removed.
- Your hashed IP address is deleted (as noted above, it could never identify you anyway).
- Your contact is removed from our email list within 3 business days.
- Aggregated, anonymised statistics - such as the total count of signups from a given region - are not affected, as these cannot identify you.
Verification
To protect against requests made by people who do not own the account, we may ask you to confirm access to the registered email address. We will never ask for passwords, payment details, or any document to verify your identity.
Confirmation
Once deletion is complete, we will send a confirmation to the email address you registered with. If we cannot find your data (for example, if the email address was never registered with us), we will let you know within 30 days.
Retention Exceptions
In limited circumstances we may need to retain certain records beyond your deletion request:
- To comply with a legal obligation, such as a valid court order or regulatory requirement
- To defend against or exercise a legal claim
If this applies, we will tell you what data is retained and for how long.
TikTok Login Kit (platform preview)
If you used our TikTok connection preview at /preview/connect-tiktok, we may have stored your TikTok display name, avatar URL, and public profile statistics in a signed browser session cookie for up to 30 minutes. This data is not saved in our waitlist database.
To clear it immediately, visit /preview/disconnect or clear cookies for this site in your browser. For waitlist registration data, use Method 1 or 2 above.
Connected Social Accounts (Future Feature)
When the UGC platform launches, you may optionally connect a social media account (such as Instagram). If you do, you can revoke our access directly from that platform's settings - for example, Facebook/Instagram Settings → Security and Login → Apps and Websites. Revoking access stops future data collection; to delete data already collected, follow either method above.
Contact
For questions about this process, contact our data team at [email protected]. We read and reply to every message.